• Source:JND
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Delhi Water Supply: The Delhi Jal Board on Thursday issued an advisory after several consumers complained about receiving threatening messages to discontinue the supply services from the water body in the national capital. The water board urged users to file a complaint through proper channels regarding recent incidents involving fraudulent calls about the disconnection of water services, demanding immediate water bill payments.

The DJB has 29 lakh registered customers in Delhi. Many residents have complained about improper billing. The Jal Board, which is in charge of water supply across the city, appealed to people not to believe in calls or messages.

Some of these customers have been receiving messages on their registered numbers stating that their water connection would be disconnected.

What Has DJB Authorities Said?

"These calls, SMS and Whatsapp messages are not authorised by the Delhi Jal Board (DJB) and are indeed attempts to extort money under false pretences. Payment over phone calls, SMS and Whatsapp messages under threats of disconnection is not authorised by the DJB through any third party or individual," the Board said in a statement.

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All official DJB communication is conveyed through written notices or official digital channels, it added.

"No payments should be made based on such suspicious calls, SMS and Whatsapp messages without proper verification. If such a call or message is received, no personal or financial details should be shared," the DJB added. The statement further added, such calls, SMS and Whatsapp messages should be immediately reported to the cybercrime helpline number 1930 or on www.cybercrime.gov.in.

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DJB Plans To Overhaul Its Billing System

Recently, the Delhi Jal Board (DJB) said it would overhaul its billing operations by geo-tagging consumer properties and other billing reforms. Water Minister Parvesh Sahib Singh, who headed a board meeting of the DJB, said people of Delhi want to pay their water bills and fulfil their responsibility.

The problem arises when someone suddenly receives an inflated bill, when a meter is not functioning, or when bills don't reach households on time, he said. The DJB plans technology-enabled meter readings with photo capture, GPS tagging for accuracy and accountability and proper bill delivery with proof of delivery.
(With Agency Inputs)

 


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